Answer below question based on understanding from the chapter-9 (attached text book) and based on the scholarly journal peer reviewed article. Answer should be 1.5 page and strictly no plagiarism.
Discuss key elements of effective listening and the importance of listening to a leader when they communicate. Compare and contrast two organizational leaders in the service industry – one who is an effective listener and one who is not. How has this impacted their organization’s ability to thrive in today’s market.